Frequently Asked Questions
Everything you need to know about our premium stone grilling products.
How do I heat my Black Rock Grill stone?
For best results, heat your stone in a conventional oven at its maximum temperature for 40-60 minutes, or place it directly under a grill/broiler for 30-40 minutes until it reaches optimal cooking temperature.
What is your shipping policy for heavy items?
We offer secure, tracked shipping on all orders. Due to the weight of our stone sets, we use reinforced packaging and premium couriers to ensure your items arrive safely within 3-5 business days.
Can I return my order if I change my mind?
Yes, we offer a 30-day return policy. Items must be unused, in their original packaging, and in a resaleable condition to qualify for a full refund.
Are the stones dishwasher safe?
No, the cooking stones should never be placed in a dishwasher. To clean, simply scrape off excess food while the stone is still warm and wash by hand with warm water. Avoid using soaps or detergents as the stone is porous.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you provide a warranty on your products?
All Black Rock Grill products come with a 12-month manufacturer's warranty covering any defects in materials or workmanship under normal domestic use.